Meet the Team

Before coming to Lincolnshire Housing Partnership, Carole worked for just over 11 years at Halton Housing in Cheshire.

She led their Digital Transformation Strategy introducing a new housing management system, mobile working technology, a document management system and customer online services.

Carole was also instrumental in the culture change programme at Halton, introducing agile working and a new collaborative hub to replace the traditional office set-up.

Prior to working at Halton and in housing generally, Carole worked for 17 years in the logistics and customer services world.

Deborah has had a long and varied housing career starting with Boston Borough Council in 1998 before becoming a housing officer for Boston Mayflower.

Within her career she has been responsible for lettings and the floating support team who provide assistance to vulnerable customers as well as introduce a choice-based lettings system.

Instrumental in gaining support contracts in the East Riding of Yorkshire for ex-offenders and those with substance misuse; Deborah has also gained contracts to provide accommodation-based services for homeless people in Boston setting up a Homeless Hostel, a Young Persons’ Hostel in Bridlington and a Young Persons’ floating support service throughout the East Riding.

In 2012, Deborah successfully gained a contract to provide a Domestic Abuse Refuge and then in 2013 an outreach contract to support Women and Men suffering from Domestic Abuse in Boston and South Holland.

Deborah spent several years as the Head of Independent Living, responsible for the Housing Options Team, Telecare Team, the 24/7 monitoring centre, Sheltered Housing Team and Outreach Support Teams and hostels before spending the last three years as Head of Customer Services dealing with tenancy management, customer engagement, housing crime prevention and the customer service centre.

Deborah has successfully achieved the Higher National Certificate in Housing and the Diploma in Housing Professional Studies as well as full membership of the Chartered Institute of Housing in 2007.

In her spare time, Deborah enjoys any sort of craft from card making to cross stitch. Along with her husband, Deborah is also attempting to visit every horse racing track in England, Wales and Scotland with only ten of 60 left to visit.

Born and raised in Grimsby, Jane has worked in HR for 21 years in generalist and specialist roles in both the public and private sector.

Following university, she began her career working in Leeds and lived and worked around the Yorkshire area for four years before moving back to Grimsby in 2001 to work for North East Lincolnshire Council.

In her current role, Jane is responsible for all employment related matters including recruitment, training and development, succession planning and employee wellbeing.

Jane is the mother of two children, enjoys keeping fit and is a competitive netball player in the Grimsby and District Netball League. Her philosophy is to remain positive and be solution orientated.

Leigh has previously worked for Greenwich Council, a housing association in Bromley and for the housing department of Westminster City Council.

Following a move to the north she joined the housing department of North East Lincolnshire Council and transferred to Shoreline at stock transfer, holding a number of different roles in this time and is now the Head of Lettings for LHP.

Mark joined LHP in June 2018, having worked in the social housing sector for over 25 years at a senior level across local, regional and national organisations.

Responsible for the customer service centre and housing for older persons including sheltered and Extra Care, Telecare and community support operations across the business.

A member of the Chartered Institute of Housing, Mark has also completed an Executive Leadership programme at Henley Business School. Mark has previously served as chair of Sheffield City Region Strategic Housing Partnership and as a non-executive director of Leeds Renew a charitable organisation supporting regeneration of local communities.

Outside of work, Mark enjoys following motorsport and county sports.

Jason has worked in the housing sector for over 25 years and has operated at executive level in all aspects of asset management. Jason specialises in supporting clients with all their asset and compliance needs and achieves success through influencing cultural change.

Sophie joined LHP in April 2019 and has worked in the housing sector for over 10 years in a variety of communications and marketing roles.

Having previously worked in PR and media agencies, Sophie has since gained a wealth of knowledge in change communications.

She is qualified in Lean Management, holds a PR Degree and an Advanced Diploma in Internal Communications, and is a Chartered Practitioner.

Wendy worked for Lloyds Bank for 16 years before moving into social housing.

Joining Boston Mayflower in 2003, Wendy worked as a Customer Services Assistant in the Housing Management team, becoming the Finance Administration Manager in 2012 before taking on the role of Head of Income for the newly formed Customer Accounts and Income Team.

Responsible for the collection of rent arrears, Wendy also reviews the impact of welfare reform and the delivery of the income service in light of Universal Credit.

Wendy is married with three grown up children, two grandchildren and a Springer Spaniel called Glen who keeps her active.

George is originally from Leamington Spa and was educated at Nottingham Trent University.

He started his career with Enterprise plc as a Graduate Building Surveyor and then spent nine years with asra Housing Group, specialising in Responsive Repairs.

George is responsible for overseeing our various Repairs Teams and enjoys travelling and spending time with his family.

Emily was educated in Lincolnshire and has previous experience in finance and compliance.

She joined LHP in September 2018 as Risk and Assurance Manager. Emily specialises in Regulatory compliance (FCA & RSH), Governance, GDPR, Procurement and Risk management.

Emily is a regular contributor to strategy and business development plans. She enjoys the challenge of troubleshooting, and has a proven track record in procurement, project delivery, & process change.

Katie leads the day-to-day running of our Finance Team, specialising in the Financial and Operational side of the department.

The team includes Business Partnering, Transactions, Financial Accounting, and Rent and Service Charges. Katie specialises in budgeting, improvement plans, developing strategies and re-implementation projects.