Meet the Team

John has significant experience in improving our Customer First experience and developing our digital service offer along with being an ambassador of the LHP Way. John brings a strong sense of stability and consistency to the role having been with LHP since 2019 and leading on the development of the current customer service centre offer.

Danny has many years experience of senior leadership within the social housing sector, specifically focusing on Asset Management. He has a strong background in investment, development and landlords' compliance activity.

Sophie joined LHP in April 2019 and has worked in the housing sector for over 10 years in a variety of communications and marketing roles.

Having previously worked in PR and media agencies, Sophie has since gained a wealth of knowledge in change communications.

She is qualified in Lean Management, holds a PR Degree and an Advanced Diploma in Internal Communications, and is a Chartered Practitioner.

Wendy worked for Lloyds Bank for 16 years before moving into social housing.

Joining Boston Mayflower in 2003, Wendy worked as a Customer Services Assistant in the Housing Management team, becoming the Finance Administration Manager in 2012 before taking on the role of Head of Income for the newly formed Customer Accounts and Income Team.
From December 2021 Wendy is the Corporate Head of Income and Enforcement and is responsible for the collection of all rent and service charges due to LHP, and enforcement against Anti Social Behaviour (ASB). Wendy also reviews the impacts of Welfare Reform and is responsible for the Money Support Service.

Wendy has three grown up children, grandchildren and a Springer Spaniel called Glen who keeps her active.

Adrian was previously Head of Property at Wandle Housing Association, having previously held roles as Head of Asset Management & Regional Head of Maintenance in other Associations. Adrian brings a detailed understanding of delivering a Customer First repairs service and supports our colleagues, contractors and suppliers.

Emily was educated in Lincolnshire and has previous experience in finance and compliance.

She joined LHP in September 2018 as Risk and Assurance Manager. Emily specialises in Regulatory compliance (FCA & RSH), Governance, GDPR, Procurement and Risk management.

Emily is a regular contributor to strategy and business development plans. She enjoys the challenge of troubleshooting, and has a proven track record in procurement, project delivery, & process change.

Katie leads the day-to-day running of our Finance Team, specialising in the Financial and Operational side of the department.

The team includes Business Partnering, Transactions, Financial Accounting, and Rent and Service Charges. Katie specialises in budgeting, improvement plans, developing strategies and re-implementation projects.

Frank is an experienced ICT professional, specialising in the delivery of major transformation programmes. His previous roles include Director of ICT across three colleges in London, and Head of ICT at a Housing Association in Kent. Other sector experience include engineering, manufacturing and the NHS. As well as over 15 years of technology related experience, other strengths include strategic leadership, digital transformation, driving cultural change, delivering projects and managing customer facing services.