What is Personal Data?
Personal data is classed as any information that directly relates to, and/or identifies you, whether directly or indirectly.
Any personal data that we collect and store must, by law, meet at least one of the 6 legal basis required for processing, which include by consent; for contractual purposes; under a legal obligation; for vital interest; by way of a public task or under another legitimate business interest.
Under law, certain data is classified as “special categories”, including:
Special Category data requires us to provide more robust security and accessibility measures.
Information we may need to collect from you and store for further use
We need to process personal data in order to:
Information you give us
The type of information we need from you will vary depending on our relationship with you. We may collect this via housing applications, tenancy agreements or when you correspond with us by phone, email or otherwise. We will only collect personal information like this when we need to. When we ask you for information, we will make it clear why we need it. We will also make it clear when you do not have to provide us with information and any consequences of not providing this.
We may collect all or some of the following information from you (as applicable) in order to progress your application and/or ongoing tenancy and to fulfil our legal/regulatory requirements:
* When you provide information about household members, we assume that you do so with their full knowledge and consent.
Provision of the majority of the information requested by us is part of a contractual requirement and without this information we will be unable to accept an application for services. For example, we cannot see if you are eligible for a tenancy or check that an application is not fraudulent without being able to verify your identity.
Where enquiries relate to household members, it is in our legitimate interests to know who will be living in our premises to, check that accommodation offered is adequate for current and near future needs of the household and to check that household members’ needs are being met.
Most information we hold will be collected directly from you, but we may sometimes also obtain this from third parties - such as the local authority, your doctor (or other health professional), a previous landlord or other relevant community partner. In addition, we may also obtain information from publicly accessible sources - this would only be used to enhance the existing information that we already hold.
We will use the information you provide for the following purposes:
How we may share your data
Sometimes we need to share personal information we hold about you with other organisations that we work with or who provide services on our behalf. When sharing information, we will make sure we comply with all aspects of data protection law, including the safe transfer of data.
Where the information is of a sensitive nature, for example about your health, we will generally obtain consent from you prior to sharing this information, unless we are required or already permitted to share this by law.
Outside of these we may share your information without first seeking your consent, but only where we have rigorously determined that sharing meets one (or more) of the Legal Basis as required by data protection law.
This may be with:
Transfers to other countries
You have a number of rights under law in regard to your personal data. These are:
Further details on each of these rights and how to raise a query with us can be found on our website under Your Data – Your Rights.
You can also talk to us about these by emailing the Privacy Manager on email@example.com or by telephoning us on 0345 604 1472.
Lincolnshire Housing Partnership Limited registered as a charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 with registered number: 7748. Data Protection registration number: ZA345449 Registered Office: Westgate Park, Charlton Street, Grimsby, North East Lincolnshire, DN31 1SQ