Welcome to our Integrated Telecare & monitoring service
At Lincolnshire Housing Partnership, we offer a range of useful options to help you or your loved ones keep their independence at home. We support thousands of happy customers across Lincolnshire to live independently in their own homes or provide additional care in our sheltered living accommodation.
With our Lincolnshire Telecare Service, we support independence at home with our pendants and extra addons, designed to give you peace of mind if you have an accident in your home. This is backed up by our Lifeline Team, who are available to respond to emergencies and provide support 24 hours a day, 7 days a week.
We have built a reputation for delivering exceptional standards of service, achieving accreditation to the TEC Services Association’s Quality Standards Framework as well as being awarded the Customer Service Excellence Standard. By utilising the very best in technical solutions we provide a full range of installation, repair, maintenance and monitoring services.
For a personal and tailored consultation of your individual support needs, please contact us by completing our Contact Form and let us know the best time to discuss your requirements and we will arrange for a member of the team to carry out a full assessment of your support needs. Alternatively, you can contact a member of the team by email or by calling us on 01205 318588. The team are available to answer your queries from Monday to Thursday between 8:30am and 4:30pm, and on Friday between 8:30am and 4pm.
For a full list of our support equipment please view our Telecare Sales Brochure, if you need assisted living support please see our Independent Living page.
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Telecare Equipment List
| Equipment | Monthly Charge (2026/27) | Charge inc. VAT (2026/27) |
|---|---|---|
| Basic package (Digital Smarthub, single pendant, 24/7 monitoring) | £19.68 | £23.62 |
| Basic plus package (Digital smarthub, key safe, 24/7 monitoring) | £22.85 | £27.47 |
| Couples package (Digital smarthub, two pendants, 24/7 monitoring) | £22.85 | £27.47 |
| Reassurance package (Digital smarthub, single pendant, 24/7 monitoring, fall detector) | £22.85 | £27.47 |
| Sensor Package (Digital smarthub, Care Assist, sensor) | £26.06 | £31.28 |
| Safety package (Digital smarthub, single pendant, 24/7 monitoring, smoke detector, heat detector) | £26.06 | £31.28 |
| Premium package (Digital smarthub, single pendant, 24/7 monitoring, fall detector, key safe, response service) | £41.81 | £50.17 |
Additional Equipment List
| Equipment | Monthly Charge (2026/27) | Charge inc. VAT (2026/27) |
|---|---|---|
| Response Service | £15.00 | £15.00 (no VAT charged) |
| Bed/Chair Sensor | £12.57 | £15.08 |
| Care Assist | £14.13 | £16.95 |
| CO2 Detector | £4.98 | £5.97 |
| Door Sensor | £6.38 | £7.66 |
| DDA Kit (Subject to Lifeline charges on top) | £18.19 | £21.83 |
| Extra Pendant | £3.94 | £4.73 |
| Fall Detector | £5.36 | £6.43 |
| Flood Detector | £5.40 | £6.48 |
| Heat Detector | £4.77 | £5.72 |
| Keysafe | £6.31 | £7.57 |
| Minuet Watch | £6.31 | £7.57 |
| Signal Booster Large (for Smarthubs, £7 to purchase) | £21.53 | £25.83 |
| Smoke Detector | £3.89 | £4.67 |
| Sound Booster | £9.04 | £10.85 |
| Wellbeing Calls (3x a day) | £9.22 | £11.07 |
Useful Links
Click here 
Contact us for more information
For a full free independent consultation on your personal safety requirements please complete the Contact Form and let us know the best time to discuss your requirements and we will arrange for a member of the team to carry out a full assessment of your support needs. Alternatively, you can contact a member of the team by email or calling on 01205318588 or reach out via Facebook.
You can also request us to attend an event – just drop us an email.
Digital Smart Hub – Self Install
All of our packages come with a Digital Smart Hub, which is the vital link between your pendant and our Monitoring Centre. This is a standalone device, containing a SIM card, which means it doesn’t need a landline. We’ve put together a simple video showing you how to install the Digital Smart Hub yourself at home.
We’ve also put together a leaflet showing you instructions on setting up the smart hub in our Useful Links section above.