Keeping an eye on our performance
Here at LHP, being transparent about our performance is central to our core values of putting the Customer First, working Together, and our commitment to Listen, Act and Learn.
We have a responsibility to report on our performance and how satisfied our customers are with the services we provide.
This section provides you with access to our Annual Reports, packed full of information about our performance each year, alongside details about how we collect feedback from our customers, why, and how you can opt out if you wish.
Tenant Satisfaction Measures (TSMs)
In 2023, the Regulator for Social Housing introduced the Tenant Satisfaction Measures, which outline our responsibility to collect feedback from our customers, monitor this, and measure ourselves against other housing providers. They are designed to help customers see how we perform and compare against other similar organisations.
Customer Satisfaction Surveying with Acuity
We’ve partnered with Acuity, a leading research company that helps us to collect feedback from our customers. Acuity contact our customers directly to gain feedback. You can learn more about the work we do with Acuity here:
Annual Reports
Our Annual Reports are jam-packed with information about our performance over the last financial year. It’s full of stories and statistics on the things we do and why; for example how many repairs we’ve conducted, how many ASB actions we’ve taken and how we’re spending our money, alongside much more.
