In July 2019, we launched our 2019-2023 corporate plan together with our vision, values and strategic priorities.
You can download our current Corporate Plan by clicking the link below.
Great Homes, Strong Communities
We put customers at the heart of our decision-making process and develop services that are built around their needs. This emphasis is felt by customers in every interaction with us, driving up our customer satisfaction and ensuring we invest our money where it has the greatest impact.
We proactively seek out new partnerships and work to build on the many successful joint working projects already underway. We achieve more by working together with our key stakeholders and by working together as one team.
Listen, Act and Learn
We create a structured opportunity for stakeholders, staff and customers to provide feedback. We value this time and insight and use it to act and learn from it. Before investing in new and existing projects, we seek the views of those set to benefit.
As part of our commitment to Listen, Act and Learn, we reached out to customers in March to help form our future services through our 2022-2027 Corporate Plan.
We commissioned an independent research company, NA Global Research
Ltd., to conduct this confidential survey.
The answers will help us provide a better overall Customer First approach by providing services that are important to you.
Research continued into the new financial year. The next steps will see us collate the feedback as part of our new Corporate Plan, which will be made available to customers in early 2022.