If you smell gas/fumes or suspect that an appliance is giving off carbon monoxide fumes then telephone the national gas emergency number on 0800 111 999 or 0800 371 787 (for minicom or textphone users who are deaf or hearing impaired) from a telephone outside of the property.
Turn off the gas at the meter (make sure the valve is set to the off position)
Open the windows and doors to increase air ventilation
Put out any naked flames, such as cigarettes or candles
Don’t use electricity switches
Get everyone out of the property and stay out
Telephone us on 0345 604 1472 once Cadent have attended so we can send out a Gas Safe Registered installer to carry out any further repairs
If you are worried someone may have carbon monoxide poisoning, immediately telephone 999 for medical help and ask for an ambulance.
Using gas appliances in your home is normally very safe and problem free but they must be serviced on a regular basis to make sure they are working safely and effectively.
Gas can be a dangerous substance and we want to make sure you are safe in your home.
Gas safety tips
Fit a gas appliance yourself. It is illegal and could seriously harm you and others around you, and you could be liable for a fine of up to £5,000
Use a gas appliance if you notice a yellow or orange flame (except living flame fires)
Use a gas appliance if you notice soot or stains around the appliance
Cover the appliance or block the air vents, air bricks and/or outside flues
Interfere with safety valves or other fittings
Use gas appliances other than for their intended purpose and according to manufacturers’ instructions. For example: do not use a gas oven to heat a room
Leave your gas heater on when you leave the house or go to sleep
Leave young children unsupervised near heaters or any gas appliance.
Always keep your gas safety check appointment so we can inspect your gas equipment. If you are going to miss your appointment then please let us know and we’ll arrange a new one as soon as possible
Allow our Gas Safe Registered engineers access to your home to complete the free gas safety check and service
Keep your copy of the Gas Safety service certificate
Get our permission if you want to replace a gas appliance and always make sure you use a Gas Safe Registered engineer
Fit an audible carbon monoxide alarm (we will only fit these to open-flued appliances)
Look out for lazy yellow or orange flames instead of crisp blue ones, black marks on or around the appliance and too much condensation in the room – they could mean your gas appliance has a fault
Know the signs and symptoms of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness
Telephone the free national gas emergency number on 0800 111 999 from a telephone outside of the property if you smell gas
Turn off your gas appliance if you think it is faulty and contact us immediately on 0345 604 1472.
Lincolnshire Housing Partnership Limited registered as a charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 with registered number: 7748. Data Protection registration number: ZA345449
Registered Office: Westgate Park, Charlton Street, Grimsby, North East Lincolnshire, DN31 1SQ