Repair times All repairs are important to us but we do have to prioritise them

You’re obviously very keen for your repair to be sorted out as quickly as possible but while all repairs are important, we do have to deal with them in order of priority.

Emergency repairs are ones which are needed to avoid a serious health and safety risk or to prevent serious structural damage to your home. We aim to complete your emergency repair in less than 24 hours.

Examples of emergency repairs are:

  • dangerous structural faults
  • temporary repairs after fire, flood, lightning or storm damage
  • works to rehouse tenants after major fire or flood
  • blocked main foul water drains or only toilet within the property
  • gain entry where no other access is available
  • making property secure
  • total loss of electric power (please contact your supplier first to check this is not a power cut)
  • water leaks that need isolating at the main stop tap.

Report emergency repairs immediately on 0345 604 1472, 24 hours a day.

All other repairs will be given an appointment - a time and date that is convenient for you.

Our residents in the north of the county already experience a best performing in-house repairs and maintenance service, seven days a week, from 8am to 8pm. Following the merger of Shoreline and Boston Mayflower, we are busy working behind the scenes to move this service in-house in both the north of the county and the south. Until that happens, there will be some differences in relation to repair response times.

If you need to report a non-emergency repair, please log into Do it Online (residents in the north) or click here (residents in the south).

Major works such as replastering, a full fencing replacement, structural repairs, replacing driveways or the replacement of single bathroom and kitchen components are generally planned in advance as part of a programme of improvement work.

As your home gets older, we may need to carry out improvements or replace items such as kitchens, bathrooms, windows, doors and heating systems. This work is planned in advance on a neighbourhood basis as part of our planned improvements.

If we carry out a repair to your home that is not due to fair wear and tear, we will charge you for the cost of the repair. You can find out more about rechargeable repairs here.

 

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