Service charges services, costs and how to pay

A service charge is a payment you make towards the cost of providing and maintaining services for the area, block, scheme or property you live in.

The level of service charge depends on the facilities provided but may include:

  • Lighting - contribution towards the running of all lights and/or other electrical services in shared communal areas (including street lighting)
  • Gardening and grounds maintenance to communal areas
  • Communal TV aerial systems - contribution towards maintenance repair and upgrade
  • Door entry systems and lifts – contribution towards maintenance, repair and upgrade
  • Cleaning and window cleaning – contribution towards cleaning services provided within shared areas.

Service charges are split fairly between all flats or maisonettes within your block or scheme or properties within a specific area. We pay the proportion relating to the rent paying tenants, which is then recharged to you.

You do not pay fixed service charges (charges that are fixed with no additional amounts to pay or refunds back).

Any service charges you pay are variable service charges. These occur when we set an estimated charge at the beginning of the financial year and then produce a final account once the year is complete. The final account compares the actual costs of the services against the estimate that we set. The result may mean that you receive a credit back or that you are charged in the next year to cover the difference.

There are lots of ways to pay your service charges. From the comfort of your own home, out and about on your phone or even while you’ve popped out for a pint of milk and a loaf of bread.


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