Coronavirus FAQ FAQ about Coronavirus and LHP services


We have some frequently asked questions from customers that will help you with any queries you may have around the Coronavirus outbreak. We have split them into services for ease of reference. Please click on a tab to see the answer to the question. If you have a query that is not answered on this page, please email, use our Contact Form or call 0345 604 1472.



  • Will emergency repairs still take place and what is classed as an emergency?

    To minimise the risk to both customers and staff during the Coronavirus outbreak, we have made the decision to move an Emergency Plus Repairs service, until further notice.
    We will continue to provide the following repairs and services to ALL customers:
    • Heating and hot water
    • Sanitation, including running water
    • Power
    • That properties are secure: doors and windows
    • Fix anything which is causing significant damage to the property
    If you have a current appointment scheduled with us, one of our Planning Team will be in touch to postpone your appointment and we will reschedule these once our normal repairs service resumes.

  • What number do I need to phone to let LHP know that I am self-isolating?

    Please call our main number, 0345 604 1472, to let us know that you are self-isolating

  • Is there any support available to help me with shopping, collecting medication and getting supplies as I have no family or friends living locally who can help?

    We continue to work with our key partners on how we can work together to provide support to our most vulnerable and elderly customers.

    We have provided further information for all our customers at this link.

  • Why are you continuing to work on void properties?

    As part of the services we are providing during the Coronavirus outbreak, we are committing to continuing work on our void properties.

    This is because these properties can potentially be offered to those in urgent housing need during the outbreak, or if we are approached to house key workers who want to reduce travel between their home and their job.

    We continue to liaise with our partners about the availability of properties and we want to reassure you that staff working on these properties are taking all the necessary safety steps, as outlined in government guidelines.


Sheltered Schemes


Shared Ownership

Right to Buy/Right to Acquire

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