Coronavirus Read below for our latest updates on the Coronavirus outbreak

We continue to monitor the situation closely and any updated information will be posted on this page and on social media. We are also sending out letters and emails to our customers with important updates.

Please click the tab below for further information from us on Coronavirus. There are icons below that for more information, useful links, hints, tips and advice.

  • Latest Information From LHP

    16 April update

    Walk-in covid vaccinations to be offered as part of European Days at PRSA, Boston

    The Mass Vaccination Centre at PRSA, Boston, will be holding European Days over the next two weekends, in an effort to encourage more people from eastern European communities to have their first covid vaccination.

    Due to be held on Sunday 18 April between 10 – 2pm and Sunday 25 April between 10 – 4pm, the European Days will offer the opportunity to attend as a ‘walk-in’ for a covid vaccination (AstraZeneca) without the need to pre-book an appointment.

    “So far we have vaccinated well over 50,000 people over the age of 50, and are now beginning to give second doses of the vaccination, as well as booking in people aged 45 and over,” explains Lynda Stockwell, Clinical and Operational Lead, PRSA.  “As part of this we are really keen to make sure that as many people as possible from the eastern European communities in Lincolnshire have their vaccinations.”

    The walk-in appointments do not need to be pre-booked although people should bring their NHS number with them, which can be found online at www.nhs.uk/nhs-services/online-services/find-nhs-number/

    “We will have translators on hand to help communicate with people who do not speak English, and we are also planning to set up a children’s area in the main hall adjacent to where the vaccinations are given, so that parents can see their children whilst they are having their vaccination without the children having to be in a clinical area,” adds Lynda.

    Anybody who is eastern European and aged 45 or over, or is a carer (paid or informal), or clinically extremely vulnerable, or works in health or social care is welcome to attend.

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    15 April update

    In line with the easing of government restrictions, we’re increasing the number of repairs we are doing.
    Remember, please don't call if you have COVID symptoms. If you have symptoms and have a repair booked let us know and we'll happily re-arrange this for you.

    1 February update

    Further changes to bin collections in Boston due to Covid-19

    Residents in Boston are being advised of further changes to their bin collections due to more of the Borough’s waste crews testing positive for Covid-19.

    Household waste (green bin) collections which did not take place last week (w/c Jan 25) will now be taking place this week. There will be no recycling (blue bin) collections next week for any area of the borough. However, those residents with a purple paper and card bin will be collected as normal.

    We ask all residents who had their green bin missed this week to put it out for collection by 5.30am on Monday, February 1st. Please note that we cannot give an exact day that your bin will be collected so please leave it on the kerbside until it has been emptied. Any overflow of household waste can be presented bagged at the side of your bin. Please keep checking your bin and take it in as soon as it has been emptied.

    Normal collections will resume week beginning Monday, February 8 in line with your collection calendar.

    We are aware that the majority of the recycling (blue) bins will be full by your next scheduled collection so we will accept additional bags of recycling presented with your blue bin.  Once again we apologise for any inconvenience this may cause.

    Assistant Director for Operations at the Council, Victoria Burgess, said: "We would like to thank everyone for their ongoing support to our crews and we are working hard to solve the issues we are facing around accumulation of household waste. I would ask residents to help our crews next week by not presenting bins that don’t require emptying. This will enable us to collect from properties more quickly.

    “Please could you share this message with friends and family in the Borough as well as any elderly/vulnerable neighbours to make sure they have also picked up on this new announcement.

    “Our focus in doing so is helping residents to manage their residual waste the best they can; whilst giving our team the time they need to recover from Covid-19.”

    If you have waste or recycling that you cannot keep until your next recycling collection, Lincolnshire County Council has agreed to extend the opening days at the Household Recycling Centre on Bittern Way for the disposal of black-bagged general waste and recycling only. The two extra days of opening are Wednesday and Thursday of each week up until Thursday, February 18, between the hours of 8am and 4pm. Please do not take any garden waste. To access one of these slots please book at www.lincolnshire.gov.uk/clickandtip

    Please keep an eye on the Council’s website – www.bostonuk.com - and social media channels, as well as local media, for updates.

    26 January update

    If you are calling to report a repair during this lockdown period, we’re asking you to please consider whether your repair work needs to be carried out at this time.
    Whilst we will attend, we do ask that you report only vital repairs at this time to help us prioritise those most in need and keep us all safe.

    14 January update

    Covid-19 – Enhanced Community Testing Programme in Boston Borough

    A major Covid-19 community testing programme is being launched in Boston Borough to help drive down transmission rates and protect the community.

    Around one in three people who are infected with Covid-19 have no symptoms, so could be spreading the disease without knowing it. Broadening testing to identify those with Covid-19 but showing no symptoms will mean finding positive cases more quickly and breaking chains of transmission.

    With its targeted approach, community testing aims to reduce the prevalence of the virus in the highest risk areas.  Boston Borough has been included in the enhanced community testing programme following a successful bid to Government from Lincolnshire County Council.  The County Council is working with Boston Borough Council and the Department of Health and Social Care to deliver the testing.

    Those aged 16 and over in the Borough are being asked to access a Covid-19 test even if they have no symptoms.  Those aged 16 and 17 should be accompanied by an adult or have consent of a parent/guardian.

    Testing is available for people without symptoms from Monday, January 18, 2021, to Sunday, February 14, 2021, between the hours of 8am and 8pm. The testing is taking place at the following locations: 

    • Peter Paine Performance Centre, Rosebery Avenue, Boston PE21 7QR
    • Tollfield Campus Haven High, Tollfield Road, Boston PE21 9PN

    The sites are open 7 days a week. No appointment is necessary – just turn up at one of the sites. 

    Even if perfectly fine, find the time to have a test. 

    More information can be found at www.mybostonuk.com/coronavirus

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    7 January update

    The January lockdown and our Repairs Service

    While we are continuing our repairs service during this national lockdown, we’re asking you to only log a repair with us if it is absolutely necessary. If you have tested positive for COVID-19, are displaying symptoms of COVID-19 or self-isolating, please do not call to log a repair and instead call us back when your symptoms or self-isolation period has ended.

    We will be carrying on with external planned maintenance, compliance checks (fire, gas safety etc.) and work on our void properties.

    Planned maintenance includes:

    • Joinery repairs
    • Painting
    • Re-roofing
    • Replacement windows and doors
    • Demolition
    • Sewage treatment plant replacement
    • Communal lift replacement

    For more information on our other services, including Lettings and our Support Service, please visit www.lincolnshirehp.com/january-lockdown/.

    We’re extremely aware from the government’s announcement that Coronavirus is still very prevalent and has not gone away, which is why we are asking everyone to continue taking extreme precautions, so that we can protect both you and our staff.

    We will post any updates on our services at www.lincolnshirehp.com/coronavirus and on our social media channels. For national updates on the Coronavirus outbreak, please visit www.gov.uk/coronavirus.

    5 January update

    As you will know from our communications earlier this week in the wake of the government’s announcement about a further national lockdown, we moved to an Emergency Plus Repairs Service only for Tuesday 5 January.

    We have taken the last 24 hours to review our procedures and Risk Assessments against government guidance, which confirms we are able to continue providing a safe routine repairs service to you, as we have done over the past few months.

    As an organisation, we are confident that we will continue to follow our safe working procedures and risk assessments that have served us well.

    Our Emergency Plus Repairs Service will continue for Wednesday 6 January, whilst we update our teams on the new guidance, and we will revert to our regular service from Thursday 7 January.

    While we are continuing our repairs service during this national lockdown, we’re asking you to only log a repair with us if it is absolutely necessary. If you have tested positive for COVID-19, are displaying symptoms of COVID-19 or self-isolating, please do not call to log a repair and instead call us back when your symptoms or self-isolation period has ended.

    We will be carrying on with external planned maintenance, compliance checks (fire, gas safety etc.) and work on our void properties.

    Planned maintenance includes:

    • Joinery repairs
    • Painting
    • Re-roofing
    • Replacement windows and doors
    • Demolition
    • Sewage treatment plant replacement
    • Communal lift replacement

    For more information on our other services, including Lettings and our Support Service, please visit www.lincolnshirehp.com/january-lockdown/.

    We’re extremely aware from the government’s announcement that Coronavirus is still very prevalent and has not gone away, which is why we are asking everyone to continue taking extreme precautions, so that we can protect both you and our staff.

    We will post any updates on our services at www.lincolnshirehp.com/coronavirus and on our social media channels. For national updates on the Coronavirus outbreak, please visit www.gov.uk/coronavirus.

    4 January update

    As you will be aware following the Prime Minister's announcement this evening, we are now entering a national lockdown.

    Our Executive Team will be meeting tomorrow afternoon to review all guidance and ensure that we continue to keep our staff and customers safe whilst delivering vital services.

    In the meantime, for Tuesday 5 January, we will be reverting to Emergency Plus Repairs only.

    Any routine repairs scheduled for tomorrow (Tuesday 5 January) will be cancelled and a member of our team will contact affected customers to discuss the repair further.

    21 December update

    The government’s latest guidance on the Coronavirus outbreak has made some alterations to the previously announced restrictions for the Christmas period. You can find out more information about this on the government website: https://www.gov.uk/government/publications/making-a-christmas-bubble-with-friends-and-family/making-a-christmas-bubble-with-friends-and-family.  

    GUIDANCE FOR THURSDAY 24 DECEMBER – SATURDAY 26 DECEMBER BASED ON THE GOVERNMENT’S RELAXATION OF RESTRICTIONS FOR CHRISTMAS 

    • Guest Rooms. Overnight stays will be allowed in guest rooms for both our Sheltered and Extra Care Schemes. This will be for one person only or for people from the same household
    • Indoor communal lounges in both our Sheltered and Extra Care Schemes will remain closed
    • Mayfields Extra Care Scheme Catering Service. The restaurant will be open at limited times, maintaining social distancing. Door-to-door meal delivery will continue to be available for residents who feel more comfortable staying in their rooms and using this service
    • Mayfields Extra Care Scheme visitors. A resident may form a bubble with one other household, and should not form a three-household Christmas bubble at
      any point. Visits can take place by arrangement, adhering to social distancing guidelines and ensuring that the appropriate PPE is worn. Visits can take place either outside or in a COVID-secure visiting area. Residents can arrange a visit by contacting the reception at Mayfields, or by calling 07725481683 between 9am and 2pm daily

    Please visit www.gov.uk/coronavirus for up-to-date information on Coronavirus. 

    18 December update

    Christmas opening times for our Customer Service Centre

    3 December update

    Tier Three and Christmas Restrictions

    The government’s latest guidance on the Coronavirus outbreak has put LHP service areas under Tier 3 restrictions. You can find out more about Tier 3 restrictions on the government website: https://www.gov.uk/guidance/tier-3-very-high-alert.  

    What this means to LHP services 

    We will continue to deliver most of our services, with some changes to our support services. We put in place these changes just prior to the second national lockdown in November, so that we can continue protecting both our staff and customers. 

    LHP services affected under Tier 3 restrictions 

    • Mayfields Extra Care Scheme Catering Service. The restaurant will remain closed with door-to-door meal delivery service for residents only until Monday 7 December. From Monday 7 December, the restaurant will re-open to residents, whilst maintaining social distancing. Door-to-door meal delivery will continue to be available for residents who feel more comfortable staying in their rooms and using this service 
    • Guest rooms in our Sheltered and Extra Care Schemes are closed for overnight stays 
    • Visitors to our Mayfields Extra Care Scheme. Visits can take by arrangement only. Residents can do this by visiting the reception at Mayfields, or by calling 07725481683 between 9am and 2pm daily. There will be a visiting pod available from Monday 7 December or alternatively we are allowing window visits 
    • Wardens will continue their wellbeing telephone calls 
    • Indoor communal lounges in our Sheltered and Extra Care Schemes are closed 

    If you are concerned about a COVID breach in your area, please call the Police directly on 101.  

    Guidance for Wednesday 23 December – Sunday 27 December based on the government’s relaxation of restrictions for Christmas 

    • Guest Rooms. Overnight stays will be allowed in guest rooms for both our Sheltered and Extra Care Schemes. This will be for one person only or for people from the same household 
    • Indoor communal lounges in both our Sheltered and Extra Care Schemes will remain closed 
    • Mayfields Extra Care Scheme Catering Service. The restaurant will be open at limited times, maintaining social distancing. Door-to-door meal delivery will continue to be available for residents who feel more comfortable staying in their rooms and using this service 
    • Mayfields Extra Care Scheme visitors. Residents can form an exclusive ‘Christmas bubble’ composed of people from no more than three households. Visits can take place by arrangement, adhering to social distancing guidelines and ensuring that the appropriate PPE is worn. Visits can take place either outside or in a COVID-secure visiting area. Residents can arrange a visit by contacting the reception at Mayfield’s, or by calling 07725481683 between 9am and 2pm daily 

    From Monday 28 December onwards – follow guidance based on the Tier that your local area is placed in 

    Please visit www.gov.uk/coronavirus for up-to-date information on restrictions based on the Tier system. 

    We will post any important changes to services on our website, www.lincolnshirehp.com/coronavirus 
    and on our Facebook and Twitter accounts. 

    5 November update

    Following the government's latest advice on shielding, we are providing the following information for customers.

    When you call us to book a repair, we will ask you whether anyone in the household is displaying COVID-19 symptoms, part of the the NHS Track and Trace programme or if anyone in the household falls into the Clinically Extremely Vulnerable group and are shielding.

    If anyone in the household is displaying COVID-19 symptoms or are part of the NHS Track and Trace programme then an engineer will be in touch with you following the end of your isolation period and will then schedule the repair with you.

    If you fall into the Clinically Extremely Vulnerable category, then an engineer will be in touch with you by 8pm on Monday 7 December, following the end of lockdown and your shielding period.

    Mayfields Extra Care Scheme

     In line with government guidelines, LHP are supporting families to meet with their loved ones in our Extra Care Scheme at Mayfield’s in Boston during this period of lockdown.

    • Outdoor visits with one other person - visitors can meet outside with a loved one, in the rear garden area  which can be accessed without anyone going through the main scheme building
    • A ground floor facility will be available to support a visit through the window, this will ensure that the visitor doesn’t need to enter the scheme and the resident is socially distanced

    All visits must be booked in advance, residents can do this by visiting the reception at Mayfield’s, or by calling 07725481683 between 9am and 2pm, Monday – Sunday.

    2 November update

    You may be aware that from Thursday 5 November 2020, the government’s guidance around the Coronavirus outbreak changes once again and we enter a period of national lockdown.

    During this time we will continue to run many of our services as usual, due to having thorough Risk Assessments and wearing appropriate Personal Protective Equipment (PPE).

    Services that are unaffected by this lockdown include:

    • Repairs and Maintenance in customer's homes - this will continue
    • Safety checks in customer's homes - these will continue
    • Working on empty properties to provide more homes – this will continue
    • Lettings / moving people into their homes – this will continue

    Please remember, we have a Money Support Service that can offer advice around financial matters and the different ways you can pay your rent.

    We will be making the following changes to our services to comply with the latest guidance, so that we can protect our staff and customers.

    • Warden Service: Support will be given remotely via telephone calls
    • Sheltered schemes: The communal lounges and guest rooms will be closed until further notice
    • Extra Care schemes: Communal areas will be closed; meals will be delivered to residents’ rooms and we will be closing the restaurant temporarily. We will not be accepting visitors during this lockdown period and all visitor rooms will be closed

    30 October update

    We're aware of local areas experiencing different government tier ratings, but we'd like to reassure our customers that we are continuing to run our services.
    Our front line colleagues wear appropriate Personal Protective Equipment (PPE) and conduct thorough Risk Assessments prior to entering properties. By adhering to government guidelines we are keeping each other, and our customers safe, which is our main priority.
    We will continue to monitor local areas and will issue updates if the situation changes. If you have any questions, please email info@lincolnshirehp.com

    14 September update

    As you’re aware we’re still working hard to complete all of the repairs raised to us since lockdown began. In our last update we informed you that we have recruited more team members to help us with this, but understandably, there are many repairs to get through.

    So, if your repair is regarding joinery (including flooring), plumbing, roofing, bricklaying, plastering or glazing services, then we’ll get back to you within 20 days to make an appointment.

    If your call is regarding anything else and you call us before 3:00pm, we will call you back by 8:00pm the same day. If you call us after 3:00pm, we’ll give you a call back by 8:00pm the next working day after your call.

    2 July update

    As you will be aware, during the Coronavirus outbreak, we have been working hard to deliver an Emergency Repairs Plus Service to our customers.

    Whilst we are not yet able to resume a full repairs service, from Monday 13th July, we have mobilised our workforce to work through the outstanding repairs, which have been reported to us during lockdown, but that did not qualify as Emergency Plus repairs.

    We received over 3,000 of these calls and, as you can imagine, it will take us several weeks to work our way through.

    While we catch up on these repairs, we will continue to operate our Emergency Repairs Plus Service.

    So, if you reported a repair to us that didn't qualify for our Emergency Repairs Plus Service, there is no need to contact us again, as you will receive a call from us to confirm an appointment, as soon as possible after the 13th July. This will help us return to normal services as quickly as possible.

    We really appreciate your patience and understanding as we work to bring our services back to normal.

    As the government reduces restrictions that were put in place as part of the Coronavirus outbreak, we are now able to begin bringing back some of our services.

    16 June update

    Following government advice and guidance for people who are shielding, During the last couple of months we delayed carrying out the annual Gas Safety Checks in customer’s homes who informed us they were shielding until the isolation period ends.

    Despite the lockdown, as your landlord it remains our legal duty to continue to complete your annual gas service to make sure you are safe in your home.

    The government has now updated its guidance for people who are shielding as part of the COVID-19 outbreak, as the disease’s levels have decreased over the last few weeks.

    The changes in government guidance mean there are now extra precautions we can take to undertake your Gas Safety Check.

    We are currently telephoning affected customers to inform them further. These steps include:

    • Planning our visit around daily walks, so customers give us access to their homes but are out of the property when we perform the check
    • The customer staying in, but moving to an alternative room in the property, whilst the gas safety check is carried out
    • If a customer has a garden, this can be used to socially distance while the gas safety check is carried out
    • We can help put chairs outside customers’ homes to sit on whilst the check takes place

    Remember, we perform gas safety checks to make sure homes are compliant with Health & Safety regulations but also because we really want to keep customers safe.

    To find out more about the latest government information on shielding, please visit: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/.

    29 May update

    From Monday 1 June, we will be restoring some of our services that we had to pause because of the Coronavirus outbreak.

    Our Emergency Plus Repairs service will remain in place and we will now be undertaking external repairs where it is safe to do so – please be mindful that we have a huge backlog of repairs to work through, since the government restrictions were put in place on Monday 23 March.

    We will also be undertaking work on our void properties to make them ready to-let, in preparation of this service resuming in the future.

    (If there is capacity to do so, repair jobs will be reviewed and analysed on a case-by-case basis to determine whether they can be carried out safely.)

    We have also resumed our lettings service, in line with the government’s revised guidance.

    • We are advertising properties in the usual places
    • We are shortlisting applicants for properties
    • Viewings will be undertaken following social distancing guidelines
    • Please do not bid on a property if you are unable to move at the present time, i.e. you’re shielding as part of the coronavirus outbreak
    • Sign-ups will be done remotely where possible. If the applicant does not have the technology to do this, then we will perform the sign-up by following social distancing guidance

    We appreciate that some people may be anxious about moving at this time – we want you to be assured that you can move when you are ready and able to do so.

    As part of our lettings service, we will be asking applicants their state of health, level of vulnerability and their arrangement for moving (including any assistance required), before proceeding with the move.

    18 May update

    Coronavirus symptoms: UK adds loss of smell and taste to list

    Loss of smell or taste have been added to the UK's list of coronavirus symptoms that people should look out for and self-isolate with.

    Until now, only a fever and cough were triggers for people to shut themselves away in self-isolation in case they had and could spread the infection.

    Ear, nose and throat doctors had been warning for weeks that more symptoms should be included.

    Scientific advisers told the government to update the advice.

    If you or someone you live with has any of these symptoms - a new, continuous cough, fever or loss of smell or taste (also called anosmia) - the advice is stay at home for seven days to stop the risk of giving coronavirus to others.

    Cough and loss of smell or taste can persist after seven days. You do not need to keep self-isolating after seven days, unless you have a high temperature or are unwell, says the advice.

    Loss of smell and taste may still be signs of other respiratory infections, such as the common cold. Experts say fever and cough remain important symptoms of coronavirus to look out for.

    Read more online at: https://www.nhs.uk/conditions/coronavirus-covid-19/check-if-you-have-coronavirus-symptoms/

    15 May update

    You will be aware from the government announcement of Sunday 10 May, regarding the Coronavirus, that there have been some changes to the way we conduct our daily lives, following on from the original lockdown announcement in March.

    Those changes from government have had no impact on LHP’s current situation regarding services. As part of our commitment to you, the customer, we have put together the below infographic detailing which of our services are currently running and what we are able to deliver currently.

    We want to reassure you that we are continuing to follow government guidelines on social distancing and the health and safety of our customers and staff are the most important thing to us.

    As the coronavirus situation continues to develop and the government makes further announcements, we expect to be able to provide more of our regular services to us and we will update on this in due course.

    The most up-to-date information on our services can be found in our dedicated coronavirus hub on our website. In the meantime, if you do need support, please reach out to us on social media or call 0345 604 1472.

    30 April update

    Update from Anglian Water

    BLOCKED DRAINS CAN BE A NUISANCE, BUT THEY CAN BE AVOIDED BY FOLLOWING THESE TOP TIPS

    • Do not flush rags, cotton wool, sanitary products, baby wipes, nappies, plastic or similar materials down the toilet as they will block the drain. Put them in the bin instead.
      • Do not put cooking fats, oils, grease and food waste down the sink, plugholes or your outside drains. Allow this waste to go solid and then dispose of it in your bin.
      • Only use recommended amounts of washing powder for your load. Washing powder can solidify and cause the drain to block.
      • Don’t leave food waste on plates and cutlery when using a dishwasher. This will be flushed down the drain and could cause a blockage over time.
      • Try to keep your guttering and drains clear of leaves and garden materials.
      For more information, click on the link below

    https://www.lincolnshirehp.com/your-home/repairs/blocked-drains/

    27 April update

    Social isolation gathering update

    We want to reassure our customers that we take reports of social isolation gatherings seriously, as well as offering some advice on the best way to deal with these situations, if they are happening in your community.

    Although these reports are not something we can deal from a Housing or ASB point of view, you can do this directly online to the police, who have the correct powers to disperse any gatherings.

    If you do need to report an isolation gathering, just visit: https://www.reportingcrime.uk/HPBreachOfCovid19Guidance/index.html and fill in the relevant details.

    22 April update

    Warden update

    If you are a customer in one of our sheltered schemes that has a warden, they are on hand during the Coronavirus outbreak to give you support via phone, rather than the usual daily scheme visit.

    The warden will attend in the event of an emergency during office hours and Age UK, who provide our out of hours service will also continue to attend in the event of an emergency. You may also see a warden around the SHU on Wednesday’s when they attend to complete the necessary Health and Safety checks.

    Mayfields, our Extra Care Scheme continues to be fully staffed but with limited person contact. Tenants continue to be provided with a healthy, fresh daytime meal. Entrance to the building has been limited for safety reasons.

    If you require any support or assistance, please let the warden know and they will do their best to support you towards the appropriate agency for your needs. For more information on this service, please call us on 0345 604 1472.

    21 April update

    Guidance from the Health and Safety Executive is that we should continue to carry out property-related health and safety checks in the normal way.

    If you live in a block of flats or a sheltered scheme, we will continue to carry out any required health and safety checks in communal areas. These are for:

    - Legionella
    - Fire Safety
    - Asbestos
    - Communal lifts

    Cleaners will be still be coming to site to provide their invaluable service and they are undertaking an enhanced cleaning programme, as part of the Coronavirus outbreak.
    If you have any concerns, please contact us on 0345 604 1472.

    Find out more information about the services we are providing during the Coronavirus outbreak by visiting: www.lincolnshirehp.com/coronavirus

    17 April update

    The Coronavirus outbreak has seen the terms self-isolation, social distancing and shielding become part of our everyday language. But what do they mean and what is the difference between them?

    It's important that we all understand the differences between the three terms, particularly when customers are contacting us and vice-versa, as the status of a person could affect the service, we are able to deliver to them.

    SOCIAL DISTANCING

    The latest government guidance means that everyone should be social distancing as a bare minimum during the Coronavirus outbreak. That means if we do need to go into the office for any reason or enter a customer's home, we need to respect the social distancing guidelines of two metres between people.

    SELF-ISOLATION

    Self-isolation is the most effective way of preventing coronavirus spreading. Government advice is to self-isolate if you have any coronavirus symptoms, might have been exposed to it, or live with someone with symptoms.

    SHIELDING

    Shielding is like self-isolating, but for longer, and is for people who are deemed extremely vulnerable due to a specific health condition.

    For the latest NHS advice on the Coronavirus outbreak, please visit https://www.nhs.uk/conditions/coronavirus-covid-19/

    15 April update

    Money Support service

    We understand some of you may have concerns about paying your rent, if your financial situation changes due to this outbreak.

    We do have a Money Support Service – available through the Income team, who can offer advice, guidance and discuss your options with you. Please make sure you get in touch with us as soon as possible, if you are struggling to pay your rent.

    Please contact us on 0345 604 1472 and ask for the Income Team or go to the Money Support page on our website for further information - www.lincolnshirehp.com/moneysupport

    If you are in self-isolation or are unable to leave your home and are looking for an alternative way to pay your rent, please visit our information page: www.lincolnshirehp.com/waystopay

    8 April update

    Void properties

    As part of the services we are providing during the Coronavirus outbreak, we are committing to continuing work on our void properties.

    This is because these properties can potentially be offered to those in urgent housing need during the outbreak, or if we are approached to house key workers who want to reduce travel between their home and their job.

    We continue to liaise with our partners about the availability of properties and we want to reassure you that staff working on these properties are taking all the necessary safety steps, as outlined in government guidelines.

    7 April update

    Planned Maintenance
     
    Due to the impact of the Coronavirus pandemic, our planned maintenance programme has been postponed, in line with government guidance issued to the construction industry.
    Planned improvement works included replacement roofs, replacement kitchens and replacement windows. 
     
    The planned maintenance programme will recommence as soon as the government restrictions have been lifted.
     
    We appreciate our customers' understanding at this time.

    31 March update

    As you will be aware from our previous correspondence, the Coronavirus outbreak is a very significant risk to us all, and here at Lincolnshire Housing Partnership (LHP) our priority is to maintain the safety of our customers and staff.

    This means there are several vital services that we must continue to provide to you, even if you are self-isolating, social distancing or shielding, as part of the Coronavirus outbreak.

    Health and safety checks

    It is important we continue to keep you safe in your home. The current guidance from the Health and Safety Executive (HSE) is that we should continue to carry out any property-related health and safety checks.

    This means if you have a gas boiler or appliance, solid fuel heating system or adaptation which requires an inspection, we will continue to carry out the legal compliance visits in the normal way.

    • If you are self-isolating because you have symptoms, we will arrange for the visit to take place after you have been symptom-free for seven days
    • If you are shielding for an extended period, based on government advice around vulnerable categories, we will carry out a risk assessment that will enable us to keep you safe, whilst the inspection is completed
    • In all cases, we ask customers to respect the government’s guidelines on social distancing and be in another room, whilst the inspection is completed

    If you live in a block of flats or a sheltered scheme, we will continue to carry out the required health and safety checks in communal areas. These are for:

    • Legionella
    • Fire Safety
    • Asbestos
    • Communal lifts
    • Electrical safety

    Testing you can do yourself:

    • Make sure that you regularly test the smoke detectors in your property
    • If you live in a residential block and there is a problem with the door closer, please report it as an emergency repair, so we can keep you and your neighbours safe, in the event of a fire.
    • If you plan on doing any DIY, remember to check with us before you drill into any walls, just in case there is some asbestos that is safe unless you disturb it.
    • If they are any taps in your property that you do not use regularly, run them for at least two minutes, once a week to avoid any build-up of bacteria.

    Cleaning

    Our cleaners will be still be coming to site to provide this invaluable service and they are undertaking an enhanced cleaning programme, as part of the Coronavirus outbreak.

    If you have any concerns about the standard of the cleaning service, please contact us on 0345 604 1472.

    Laundry

    If you live in a scheme which has a laundry room, these are still in use, but we ask you to follow the government guidelines around social distancing.

    ASB reports

    Due to the government restrictions in place because of the Coronavirus outbreak, most schools and many workplaces are closed. This means that more people are at home and in their gardens and there may be additional noise during the day. We are asking all tenants to be considerate and a bit more tolerant. However, if you have any genuine ASB issues to report, please let the team know on 0345 604 1472 or email ASB@lincolnshirehp.com.

    Emergency Escape Routes

    Please remember to keep all communal corridors, stairways and emergency exits clear. This is important for the safety of all residents and staff. We appreciate that there may be extra rubbish generated due to the government’s social distancing guidelines, so if you are struggling with waste disposal, please call us on 0345 604 1472 to discuss this further.

    Bogus callers

    We are aware that there is a heightened risk of bogus callers during the Coronavirus outbreak. If you have any concerns about a member of staff, please feel free to ask them to show you their LHP ID badge from a safe distance or you can call the office on 0345 604 1472 to confirm that the visit is legitimate – please rest assured that our staff will not take offence if you choose to do this.

    There are lots of reports of scam phone calls too – don’t be caught out. One example is calling you and asking you to donate money to help fund vital medical equipment over the phone. You may also get calls about a problem with software or internet and they might ask you to log on to your computer, iPad or other device. Your internet provider will never call you and ask you to do this. Just end the call.

    All our staff and contractors are following governments guidelines on social distancing. If you do see them working, please ensure that you always stay two metres from them.

    And finally, please be kind and understand these are difficult times for our staff too.

    If you require any further information on the services we are providing during the Coronavirus outbreak, please visit our website www.lincolnshirehp.com/coronavirus or call 0345 604 1472 for any updates.

    25 March update

    Service Charges – LHP provide a number of services to our customers such as ground maintenance, communal cleaning, window cleaning for which customers receive a charge for payable through either a fixed or variable service charge.

    We are continuing to work with all our contractors who provide these services to ensure that they are able to continue to provide these service as usual  where it is safe to do so in line with the governments COVID-19 advice.

    24 March update

    • In line with government guidance on the Coronavirus outbreak and for the safety of our customers, we have decided to close all communal areas in our sheltered schemes for the time being. Please rest assured that these areas are still being extensively cleaned and will reopen to residents once safe to do so.
    • You may have noticed that recently we have not advertised any properties for sales or lettings. This is due to our lettings process being on standby due to coronavirus. The service will resume as normal once it is safe to meet with those of you who may be interested in viewing one of properties.

    23 March update

    As you will have seen from our previous correspondence, Lincolnshire Housing Partnership’s main priority as part of the Coronavirus outbreak is to ensure the safety of our staff and customers.

    It is with that in mind, and the government guidance on social distancing, that we have made the decision to move to an Emergency Plus Repairs service only from 5pm on Monday 23 March.

    We will continue to provide the following repairs services to all customers:

    • Heating and hot water
    • Sanitation, including running water
    • Power
    • That properties are secure: doors and windows
    • Fix anything which is causing significant damage to the property

    As we are unable to predict how long we will be delivering this limited service for, we are committing to ensure that all key services are returned to an operational state by the end of the repair.

    If you have a current appointment scheduled with us, one of our Planning Team will be in touch to postpone your appointment and we will reschedule these once our normal repairs service resumes.

    We apologise for any inconvenience this may cause you, but we are sure you will recognise that, with the Coronavirus outbreak, this is the safest course of action for both staff and customers. We would like to thank you for your cooperation and if you have any queries, please call us on 0345 604 1472, email info@lincolnshirehp.com or direct message us through social media.

    20 March update

    We would like to reassure everyone that we will not evict customers for rent arrears caused by the impact that the Coronavirus outbreak may have on their personal lives, and we will continue to support our customers through our Income Team and Money Support Services.

    If you are struggling to pay your rent for any reason, including the Coronavirus outbreak, it is important that you contact us. Please call 0345 604 1472 and ask to speak to the Income Team or visit www.lincolnshirehp.com/moneysupport/.

    Keeping on top of your rent is really important, and there are many ways you can choose to pay – please visit our website www.lincolnshirehp.com/waystopay for more information.

    18 March update

    At Lincolnshire Housing Partnership (LHP), our priority is ensuring the safety of our staff and customers, and the most effective way to do that is by following the advice given by Public Health England and the NHS.

    In the interests of keeping our customers and staff safe, it is vital that you let us know if you or anyone else in your household is self-isolating.

    Please contact us on 0345 604 1472 or use the Contact Us form on our website.

    What we are doing

    We want to reassure you about the steps we are taking at LHP to reduce the risk of this virus taking hold. We are ensuring staff have appropriate protective equipment and are self-isolating if they display any symptoms. We can let you know that we currently have no staff members confirmed with the virus.

    Although we will make every effort to continue to deliver all of our services as usual, if the  outbreak escalates in the UK, we will need to put some measures in place to help minimise the risk of further spread and keep our staff and customers safe.

    We know that these measures will cause a disruption to our normal service, including delayed routine repairs and longer wait times for calls. Your understanding and co-operation at this time is greatly appreciated.

    If you are self-isolating, we will continue to provide the following emergency repairs

    Paying your rent

    We understand some of you may have concerns about paying your rent if your financial situation changes due to this outbreak. We do have a Money Support Service – available through the Income Team, who can offer advice, guidance and discuss your options with you. Please make sure you get in touch with us as soon as possible, if you are struggling to pay your rent.

    Please contact us on 0345 604 1472 and ask for the Income Team or go to our website at www.lincolnshirehp.com/moneysupport for further information.

    If you are in self-isolation or are unable to leave your home and are looking for an alternative way to pay your rent, please visit our information page: www.lincolnshirehp.com/waystopay.

    11 March update

    We would like to share the following information regarding the Coronvirus with you:

    1. If you have been told to self-isolate, please let us know as soon as possible. This is especially important if we have appointments planned with you
    2. Please follow the latest NHS and Public Health England advice. Wash your hands with soap and water for 20 seconds. Call 111 if you have symptoms or have travelled to somewhere affected by the coronavirus. The latest advice is available online at: https://www.nhs.uk/conditions/coronavirus-covid-19/
    3. Please contact us if you have any queries or concerns. Our contact methods are available online here: https://www.lincolnshirehp.com/contact-us/ or you can contact us through Direct Message on social media
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