Coronavirus The latest information on COVID-19

We are aware that there is a lot of information circulating about coronavirus. We are monitoring the situation closely and we have plans in place that we will introduce, if there are local cases of coronavirus.

Please click the tabs below for further information on Coronavirus, FAQs, our services and useful links to other sites:

  • Latest information

    25 March update

    Service Charges – LHP provide a number of services to our customers such as ground maintenance, communal cleaning, window cleaning for which customers receive a charge for payable through either a fixed or variable service charge.

    We are continuing to work with all our contractors who provide these services to ensure that they are able to continue to provide these service as usual  where it is safe to do so in line with the governments COVID-19 advice.

    24 March update

    • In line with government guidance on the Coronavirus outbreak and for the safety of our customers, we have decided to close all communal areas in our sheltered schemes for the time being. Please rest assured that these areas are still being extensively cleaned and will reopen to residents once safe to do so.
    • You may have noticed that recently we have not advertised any properties for sales or lettings. This is due to our lettings process being on standby due to coronavirus. The service will resume as normal once it is safe to meet with those of you who may be interested in viewing one of properties.

    23 March update

    As you will have seen from our previous correspondence, Lincolnshire Housing Partnership’s main priority as part of the Coronavirus outbreak is to ensure the safety of our staff and customers.

    It is with that in mind, and the government guidance on social distancing, that we have made the decision to move to an Emergency Plus Repairs service only from 5pm on Monday 23 March.

    We will continue to provide the following repairs services to all customers:

    • Heating and hot water
    • Sanitation, including running water
    • Power
    • That properties are secure: doors and windows
    • Fix anything which is causing significant damage to the property

    As we are unable to predict how long we will be delivering this limited service for, we are committing to ensure that all key services are returned to an operational state by the end of the repair.

    If you have a current appointment scheduled with us, one of our Planning Team will be in touch to postpone your appointment and we will reschedule these once our normal repairs service resumes.

    We apologise for any inconvenience this may cause you, but we are sure you will recognise that, with the Coronavirus outbreak, this is the safest course of action for both staff and customers. We would like to thank you for your cooperation and if you have any queries, please call us on 0345 604 1472, email or direct message us through social media.

    20 March update

    We would like to reassure everyone that we will not evict customers for rent arrears caused by the impact that the Coronavirus outbreak may have on their personal lives, and we will continue to support our customers through our Income Team and Money Support Services.

    If you are struggling to pay your rent for any reason, including the Coronavirus outbreak, it is important that you contact us. Please call 0345 604 1472 and ask to speak to the Income Team or visit

    Keeping on top of your rent is really important, and there are many ways you can choose to pay – please visit our website for more information.

    18 March update

    At Lincolnshire Housing Partnership (LHP), our priority is ensuring the safety of our staff and customers, and the most effective way to do that is by following the advice given by Public Health England and the NHS.

    In the interests of keeping our customers and staff safe, it is vital that you let us know if you or anyone else in your household is self-isolating.

    Please contact us on 0345 604 1472 or use the Contact Us form on our website.

    What we are doing

    We want to reassure you about the steps we are taking at LHP to reduce the risk of this virus taking hold. We are ensuring staff have appropriate protective equipment and are self-isolating if they display any symptoms. We can let you know that we currently have no staff members confirmed with the virus.

    Although we will make every effort to continue to deliver all of our services as usual, if the  outbreak escalates in the UK, we will need to put some measures in place to help minimise the risk of further spread and keep our staff and customers safe.

    We know that these measures will cause a disruption to our normal service, including delayed routine repairs and longer wait times for calls. Your understanding and co-operation at this time is greatly appreciated.

    If you are self-isolating, we will continue to provide the following emergency repairs

    Paying your rent

    We understand some of you may have concerns about paying your rent if your financial situation changes due to this outbreak. We do have a Money Support Service – available through the Income Team, who can offer advice, guidance and discuss your options with you. Please make sure you get in touch with us as soon as possible, if you are struggling to pay your rent.

    Please contact us on 0345 604 1472 and ask for the Income Team or go to our website at for further information.

    If you are in self-isolation or are unable to leave your home and are looking for an alternative way to pay your rent, please visit our information page:

    11 March update

    We would like to share the following information regarding the Coronvirus with you:

    1. If you have been told to self-isolate, please let us know as soon as possible. This is especially important if we have appointments planned with you
    2. Please follow the latest NHS and Public Health England advice. Wash your hands with soap and water for 20 seconds. Call 111 if you have symptoms or have travelled to somewhere affected by the coronavirus. The latest advice is available online at:
    3. Please contact us if you have any queries or concerns. Our contact methods are available online here: or you can contact us through Direct Message on social media
  • Useful Links


We have some frequently asked questions for customers that will help you with any queries you may have around the Coronavirus outbreak. We have split them into departments for ease of reference. Please click on a tab to see the answer to the question. If you have a query that is not answered on this page, please email, use our Contact Form or call 0345 604 1472.





Sheltered Schemes


Shared Ownership

Right to Buy/Right to Acquire

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