You may have seen that the Housing Ombudsman is introducing a new Complaints Handling Code. The new code can be accessed on their website by clicking here.
As an organisation, we strive to put the Customer First and to promote a culture of Listen, Act and Learn, this means we’re focussing more on learning outcomes and looking at how we report these back to you.
The good news is that we’re fully committing to the code and we make the official switch over from 1 January 2021. The even better news is that we have made significant progress so far on making these changes.
you can read copies of these by clicking the links above or visiting our dedicated Complaints page. You can also download copies of the policies at the foot of this page
The changes to the process are outlined in the Customer First Complaints Handbook but they can be summarised as:
Lincolnshire Housing Partnership Limited registered as a charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 with registered number: 7748. Data Protection registration number: ZA345449 Registered Office: Westgate Park, Charlton Street, Grimsby, North East Lincolnshire, DN31 1SQ