IT systems outage 20 February 2020 An update on the IT and telephony issues of 20.02.20

Please see below for an update on the IT and telephony system outage that we suffered on Thursday 20 February.

Our IT systems are now back available and working as expected.

Our phone system is also back up and running. Customers calling into 0345 604 1472 should hear the usual prompts and be able to be put through to the correct department. We are experiencing a high volume of calls, due to the service outage, so it is advisable to utilise our online systems where possible.

Thank you for your patience and understanding whilst our teams have worked to correct these problems. If you do come across any issues, please let us know so that we can look into it further.

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