Have you received some rent information from us? 05 March 2020 If so, read on for more information.

You may have recently received a letter about the 2020 rent increase. Below are some FAQs to answer some of the questions you may have about it and what these changes may mean for you.

If you still have queries regarding the rent increase, please phone our Customer Call Centre on 0345 604 1472.

Why has my rent increased?

We understand that the increase to your rent payments may not be news that you want to hear. However, Government legislation has changed and from April 2020 we are able to increase customers’ rent by the Consumer Price Index (CPI) plus one percent. The CPI was announced by the Government in September 2019 as 1.7 percent. Our Board gave the rent increase a lot of thought and we strongly believe that to continue to deliver our commitments to you by providing great homes and strong communities we need to apply this change.

What percentage has it increased by?

Your rent will increase by Consumer Price Index (1.7 percent) plus one percent. The letter you receive about this change will confirm how much this will be and how it has been calculated.

Will my Housing Benefit be affected?

Yes, if your rent changes your entitlement to Housing Benefit will change once they have been informed.

The Housing Benefit department will amend your claim accordingly and send you a letter confirming your new entitlement. Please ensure you pay the new net rent amount which is your new rent less your new Housing Benefit entitlement. If you do not know how much you should be paying, please contact the Income team on 0345 604 1472.

Do I need to inform Housing Benefit?

Don’t worry, LHP will inform them for you.

Will my Universal Credit be affected?

Yes, if your rent changes your housing element will change once the DWP have been informed.

Do I need to inform Universal Credit?

Yes, it is your responsibility to inform the DWP of the change to your rent either on the day of the change or immediately thereafter.

You will be sent an action called a ‘To-Do’ via your online Universal Credit account. The ‘To-Do’ will be titled ‘Update your Housing Costs’. You will be asked a number of questions to establish whether the rent or service charge liability has changed. Depending on your answers you may then be prompted to declare and confirm your new housing costs if required.

Can I update through my Universal Credit Portal?

Yes. You will be sent an action called a ‘To-Do’ via your online Universal Credit account. The ‘To-Do’ will be titled ‘Update your Housing Costs’. You will be asked some questions to establish whether the rent or service charge liability has changed. Depending on your answers you may then be prompted to declare and confirm your new housing costs if required.

Will my Direct Debit be adjusted automatically?

Yes, you will not need to take any action as our Income Team will review and adjust your Direct Debit payments for the next financial year (2020/21).

Can you tell me how much my Direct Debit will be?

Once the rent increase is implemented, you will receive a letter from Allpay which will advise you of your new rent payment amounts, along with a payment schedule for the next financial year.

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