As part of our commitment to Listen, Act and Learn and put the Customer First, we have taken your feedback on board and will undertake our annual Direct Debit Review in three parts.
This to ensure that we provide you with the best service possible, and that your payments are amended quickly and efficiently.
Stage 1 will be a review of those accounts that are tenancies that charge over 48 weeks of the year and receive 4 Rent Free Weeks.
Anyone paying by weekly or fortnightly Direct Debit will have their account reviewed and will receive a break in payments sometime between 22 March 2021 and 4 April 2021, unless in arrears.
On or around 5 March 2021, you will either receive a letter from Allpay advising you of a change to your schedule, or a letter from your Income Officer advising you of no break due to arrears.
Stage 2 will be a review of those accounts that pay monthly, quarterly, half yearly or yearly, in preparation for the new charges for 2021/22. On or around 16 March 2021, you will receive a letter from Allpay advising you of a change to your payments from 1 April 2021.
Stage 3 will be a review of those accounts that pay weekly, fortnightly and four-weekly in preparation for the new charges for 2021/22. On or around 26 March 2021, you will receive a letter from Allpay advising you of a change to your payments from 5 April 2021.
If you have any queries relating to these changes, please contact your Income Officer, who will be happy to help.
