Customer Committee Recruitment

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Welcome from our Executive Director of Governance and Regulation

Thank you for your interest in becoming a Customer Member of our Customer Focus Committee at Lincolnshire Housing Partnership (LHP).

This is an exciting opportunity for you to help us to achieve our key priorities of providing great homes and sustainable communities that meet the needs of our customers. We want to be known for the quality of our homes and our commitment to the very best in customer service delivery.

On this page, you will find all the information you need to apply for the role. This includes a candidate pack, a link to the application and declaration forms, and links to key information about LHP.

If you would like to chat to someone about the role or have any questions, please contact our Recruitment Team via email.

Nicola Ebdon
Executive Director of Governance and Regulation

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Created by customers, for customers

Over the past six months and across four co-design sessions, our co-opted Independent Customer Committee Members have helped shape this role and experienced it first-hand by attending two Customer Focus Committee meetings, giving them insight into what future members can expect. Together, they have:

Shaped the purpose and identity of the Committee, including renaming it the Customer Focus Committee to better reflect its role.
Improved the Terms of Reference so the Committee focuses on the issues that matter most to customers.
Tested and refined the role, making it clearer, more practical and easier to understand.
Designed support arrangements, including the buddy system and IT support, to help new members feel confident from day one.
Improved how meetings work by creating pre-committee sessions that help members prepare, ask questions and contribute with confidence.
Designed a 12‑month development programme focused on building real governance skills, including understanding performance, risk and reports.
Shaped recruitment materials and communications so future customers can better understand the opportunity and what the role is really like.

Now it’s your turn. Watch the video to hear from the customers who helped create this opportunity, learn about their experiences, and discover how you could help shape decisions that make a difference for customers and communities across LHP.