Corporate Strategy
In May 2022, we launched our 2022-2027 corporate plan together with our vision, values and strategic priorities.
In December 2025, we refreshed our Corporate Plan, building on our previous 2022-2027 Corporate Plan in collaboration with customers, partners, and colleagues. We are refocusing and re-energising the commitments we made in 2022, zeroing in on what matters most: delivering the basics done well.
Our focus remains clear: customers, homes and places, underpinned by strong foundations.
You can view our plan below, or click here for our accessible version.
Our Vision
Places to be proud of
Our Values
We always treat people the way we want to be treated ourselves. Our values, TREAT, showcase this:
Trust
We build trust by being honest, consistent, and transparent – even when it’s tough.
Respect
We recognise the worth of every person, value difference, and act with dignity in how we work.
Empathy
We care by understanding others’ experiences and responding with compassion.
Accountability
We take ownership, act with integrity, and empower others to do the same.
Teamwork
We succeed together by backing each other, working across boundaries, and sharing success.