Your Neighbourhood Officer

Creating neighbourhoods where people choose to live

Thanks to customer feedback, and as part of our commitment to listen and deliver what matters most to you, we have changed our neighbourhood patches to help us provide a more effective service.

We’ve used customer insight data and other key metrics to understand more about how we can proactively support you.

In line with our strategy, our Neighbourhood Officers and Neighbourhood & Allocation Team Leaders will be spending more time working within their communities and neighbourhoods.

We’re also committed to a more sustainable future. This realignment means there our teams will spend less time travelling and produce less carbon emissions.

Our Neighbourhoods are divided into several key areas, each with a dedicated Neighbourhood Officer and a regularly updated Neighbourhood Action Plan. On YourVoice, our customer engagement hub, you’ll find everything you need to know – just choose your area below.