Achieving top results in our latest audit

We’re pleased to share that the Lincolnshire Telecare Service has once again achieved full certification under the TEC Services Association Quality Standards Framework!

This year’s successful audit marks ten consecutive years of accreditation, demonstrating our long standing commitment to delivering safe, reliable and high quality telecare support in Lincolnshire.

The audit highlighted strong performance across all 12 assessed criteria, including customer experience, safety, information governance and overall service effectiveness.

During live observations, our teams were recognised for their strong safeguarding knowledge and calm, effective responses.

Our customer centred approach continues to be a core strength, reflected in positive feedback from customers who use the service, and the strong relationships built through regular welfare calls.

This sustained success is a testament to the dedication of our Telecare and Lifeline teams, whose professionalism ensures that customers receive high quality support every day.

Looking ahead, we remain committed to developing our service, embracing new technology and maintaining the high standards that our customers rely on.