Thank your for taking the time to view more information about our Cleaning Contract Consultation.

We consider it necessary to enter into the agreement because it assists us in meeting our contractual obligations towards our tenants and leaseholders for cleaning the shared communal areas of our properties. This can be most efficiently, conveniently and economically achieved through one contractual agreement with a preferred third-party specialist provider. 

You can click on the drop-down menu below to find a detailed description of each of the Cleaning Contract Consultation Specifications.

To give us your thoughts and feedback, please fill in the form at the bottom of this page. The closing date for your feedback is Monday 31 August 2020.

Cleaning Contract Consultation Specifications

  • General Needs Flats/Sheltered Scheme Buildings – Window Cleaning Specification

     

    QUARTERLY TASKS

    1

    External glazing to include frames and sills

    Remove obvious soiling, marks and cobwebs using the appropriate cleaning method, glass to be left smear free

    2

    Interior glazing to include windows, doors, skylights, roof lights including secondary glazing

    Remove obvious soiling, marks and cobwebs using the appropriate cleaning method, glass to be left smear free

    3

    Internal glazing shall include all large glazed screens

    Remove obvious soiling, marks and cobwebs using the appropriate cleaning method, glass to be left smear free

    4

    Graffiti (other than oil based)

    To be removed

    5

    Reporting of Incidents and damage

    To check as part of the cleaning should include a report of any incidents or damage to the contract manager.

    6

    Signage

    Remove obvious soiling, marks and cobwebs using the appropriate cleaning method, signs to be left smear free

     

    Cleaning Standard

    A good cleaning standard is required with an absence of soil, dust, dirt, stains, odours and marks.  Surfaces shall be maintained to preserve and enhance their existing condition; polished surfaces shall be maintained in a polished state.  Where a specific request is made that polish is not to be used, the floor should be spray cleaned to maintain an acceptable surface. 

    For toilet and bathroom areas, a high standard of hygiene is required.  Cleaning methods shall encompass germicidal techniques and the use of specialised chemicals (not bleach) and the result must be the complete absence of soilage, waste matter, tide marks, limescale in outlets and showers and the like and a significant reduction in harmful bacteria.

    Appropriate Cleaning Method

    Further to the use of the term ‘appropriate cleaning method’ in the cleaning specification, LHP will determine whether or not a method is appropriate.

    The Contractor is to propose the appropriate cleaning method for every task to the Contract manager for agreement at the start of the contract period.  The Contractor will revise the appropriate cleaning methods to follow the instruction of the Contract manager.

    The Contract manager will determine whether the specified cleaning standards are being met by the Contractor, and the Contractor is to take any required action to meet the expected standard on the same day, as per the instruction of the Contract manager.

  • General Needs Flats – Cleaning Specification

     

    WEEKLY TASKS

    1

    Wash front door inside and out, including window panels

     Remove surface dust, obvious soiling and marks. Remove cobwebs.

    2

    Window Sills and Ledges

    Remove dust, cobwebs, stains and soiling up to the glass using the appropriate cleaning method.

    3

    Window Frames

     

    Remove surface dust, obvious soiling and marks. (In the case of secondary double glazing this includes the interior frames within the cavity.)

    4

    Carpeted Floors

    Vacuum floor surface and remove stains using the appropriate cleaning method.

    5

    Uncarpeted Floors

    Remove dust, cobwebs, stains and soiling using the appropriate cleaning method.  This is to include a thorough sweep then wet mop and dry.

    6

    Fixtures and Fittings in toilet facilities

     

    Remove dust, obvious soiling and marks and use a furniture polish where appropriate.

    7

    Stair tread nosing and risers

    Remove soiling and marks

    8

    Handrails

    Damp clean and polish dry

    9

    Fixtures and fittings (light switches and skirting boards)

    Remove dust, cobwebs, stains and soiling using the appropriate cleaning method.

    10

    Walls (general area)

    Remove dust, cobwebs, stains and soiling using the appropriate cleaning method.

    11

    Lift (where site has a lift)

    Remove dust, cobwebs, stains and soiling using the appropriate cleaning method, inside and outside of the lift.

    12

    Graffiti

    Please check and report any graffiti to LHP staff for removal by others.

     

    QUARTERLY TASKS

    1

    Internal Windows/Glazing to include frames and sills

    Remove obvious soiling, marks and cobwebs using the appropriate cleaning method, glass to be left smear free.

    2

    Internal Glass

    Damp wipe entire surface to remove soiling. Dry polish.

     

     

     

     


    ANNUAL TASKS

    1

    Uncarpeted Floors

    (a) Vinyl and similar floor type

     

     

     

     

     

     

     

    Vinyl and similar floors that have previously been polished are to be stripped using an appropriate stripping agent. Build up, especially on edges and around door thresholds, is to be removed. The floor is to be clean, dry, and neutral before a minimum of three coats of polish are applied (buffing between coats). Vinyl and similar floors that are not polished should be machine scrubbed clean. In cases where asbestos floor tiles are in use ONLY use non-abrasive cleaning materials and equipment. All operations to be undertaken in compliance with the manufacturer's instructions.

    2

    Walls

    Clean entire surface using the appropriate cleaning method

    3

    Paintwork

    Damp wipe and remove soiling. Dry polish

     

    Cleaning Standard

    A good cleaning standard is required with an absence of soil, dust, dirt, stains, odours and marks.  Surfaces shall be maintained to preserve and enhance their existing condition; polished surfaces shall be maintained in a polished state.  Where a specific request is made that polish is not to be used, the floor should be spray cleaned to maintain an acceptable surface. 

    For toilet and bathroom areas, a high standard of hygiene is required.  Cleaning methods shall encompass germicidal techniques and the use of specialised chemicals (not bleach) and the result must be the complete absence of soilage, waste matter, tide marks, limescale in outlets and showers and the like and a significant reduction in harmful bacteria.

     

    Appropriate Cleaning Method

    Further to the use of the term ‘appropriate cleaning method’ in the cleaning specification, LHP will determine whether or not a method is appropriate.

    The Contractor is to propose the appropriate cleaning method for every task to the Contract manager for agreement at the start of the contract period.  The Contractor will revise the appropriate cleaning methods to follow the instruction of the Contract manager.

    The Contract manager will determine whether the specified cleaning standards are being met by the Contractor, and the Contractor is to take any required action to meet the expected standard on the same day, as per the instruction of the Contract manager.

  • Sheltered Housing North– Cleaning Specification

     

    WEEKLY TASKS

    1

    Chairs

    Remove dust, and obvious soiling and marks and use a furniture polish where appropriate.

    Upholstered chairs are to be spot cleaned.

    2

    Windowsills and Ledges

    Remove dust, cobwebs, stains and soiling up to the glass using the appropriate cleaning method.

    3

    Carpeted Floors

    Vacuum floor surface and remove stains using the appropriate cleaning method.

    4

    Uncarpeted Floors

    Remove dust, cobwebs, debris, stains and soiling using the appropriate cleaning method.  This is to include a thorough sweep then wet mop and dry.

    5

    Fixtures and Fittings in toilet facilities

    Remove dust, obvious soiling and marks and use a furniture polish where appropriate.

    6

    Telephones

    Remove dust, stains and soiling using the appropriate cleaning method.

    7

    Fixtures and fittings (light switches and skirting boards)

    Remove dust, cobwebs, stains and soiling using the appropriate cleaning method

    8

    Shower Curtains

    Damp clean to remove all stains and marks

    9

    Anti-slip Floors

    To be Machine Scrubbed (if required)

    10

    Fixtures, Fittings, Furniture and External Surfaces of

    Refrigerators, Cookers, Microwaves, Washing Machines and Tumble Dryers.

    Damp wipe and polish dry.

     

    11

    Waste Bins external and internal

    Thoroughly clean using the appropriate surfaces cleaning method.

    12

    Venetian Blinds

    Remove surface dust

    13

    Window Frames

    Remove surface dust and obvious soiling and marks (in the case of secondary double-glazing this includes the interior frames within the cavity).

    14

    Walls (general area)

    Remove dust, cobwebs, stains and soiling using the appropriate cleaning method.

    15

    Lift (where site has a lift)

    Remove dust, cobwebs, stains and soiling using the appropriate cleaning method, inside and outside of the lift.

     

    MONTHLY TASKS

    1

    Telephones

    Clean and disinfect using the appropriate cleaning agent.

    2

    Venetian Blinds and Blinds

    Remove surface dust.

    3

    Furniture, Fixtures and Fittings (including handrails, light switches and door handles, radiators)

    Remove dust and obvious soiling and marks and use a furniture polish or other cleaning method appropriate for the surface area.

     

    4

    Window Frames

     

    Remove surface dust, obvious soiling and marks. (In the case of secondary double glazing this includes the interior frames within the cavity.)

    5

    Uncarpeted Floors

    Machine scrub or if manufacturer's instructions differ, treat as manufacturer's recommendations.

    6

    Fixtures, Fittings, Walls Partitions, Doors and Frames Internal Glass

    Damp wipe all surfaces. Dry polish

    7

    Window Frames

    Damp wipe. (In the case of secondary double glazing this includes the interior frames within the cavity.)

    8

    Wash front door inside and out, including window panels

    Remove surface dust, obvious soiling and marks.  Remove cobwebs.

    9

    External Stairwells and Balconies

    Includes ground floor pavements outside of flats and all above floors.  Swept or mopped?

     

     

    ANNUAL TASKS

     

    1

    Venetian Blinds and Blinds

    Thoroughly clean the entire surface to remove dust and soiling using the appropriate cleaning method.

    2

    Uncarpeted Floors

    (a) Vinyl and similar floor type

     

     

     

     

     

    Vinyl and similar floors that have previously been polished are to be stripped using an appropriate stripping agent. Build-up, especially on edges and around door thresholds, is to be removed. The floor is to be clean, dry, and neutral before a minimum of three coats of polish are applied (buffing between coats). Vinyl and similar floors that are not polished should be machine scrubbed clean.  In cases where asbestos floor tiles are in use ONLY use non-abrasive cleaning materials and equipment.  All operations to be undertaken in compliance with the manufacturer's instructions.

    3

    Walls

    Clean entire surface using the appropriate cleaning method

    4

    Furniture

     

    (a) Upholstered

     

     

    (b) Non-Upholstered     

     

     

    Clean to remove soiling and stains using the appropriate cleaning method.

     

    Damp wipe or hand scrub (as appropriate) entire surfaces to remove soiling. Dry polish and use furniture polish where appropriate.

    5

    Paintwork

    Damp wipe and remove soiling. Dry polish

    6

    Internal Glass

    Damp wipe entire surface to remove soiling. Dry polish.

    7

    Fixtures and Fittings

    Damp wipe and remove soiling. Dry polish.

    8

    Refrigerators, Cookers, Microwaves, Washing Machines and Tumble Dryers

    Deep Clean internal and external of all white goods, this will include removal of grease build up and lint within the units making sure internals are dirt and grease free.  Clean filters from white goods to make clean from all grease and dirt.  Kitchen workspaces and walls to be cleaned. 

     

    Cleaning Standard

    A good cleaning standard is required with an absence of soil, dust, dirt, stains, odours and marks.  Surfaces shall be maintained to preserve and enhance their existing condition; polished surfaces shall be maintained in a polished state.  Where a specific request is made that polish is not to be laid, the floor should be spray cleaned to maintain an acceptable surface. 

    For toilet and bathroom areas, a high standard of hygiene is required.  Cleaning methods shall encompass germicidal techniques and the use of specialised chemicals (not bleach) and the result must be the complete absence of soilage, waste matter, tide marks, limescale and the like and a significant reduction in harmful bacteria.

     

    Appropriate Cleaning Method

    Further to the use of the term ‘appropriate cleaning method’ in the cleaning specification, LHP will determine whether or not a method is appropriate.

    The Contractor is to propose the appropriate cleaning method for every task to the Contract manager for agreement at the start of the contract period.  The Contractor will revise the appropriate cleaning methods to follow the instruction of the Contract manager.

    The Contract manager will determine whether the specified cleaning standards are being met by the Contractor, and the Contractor is to take any required action to meet the expected standard on the same day, as per the instruction of the Contract manager.

     

    Guest Rooms of Sheltered Housing Schemes – Cleaning Specification

    There are a number of the Sheltered Housing schemes which have Guest Rooms which are used by friends or relatives of the residents, although this is on an infrequent basis.  It is anticipated the Guest Rooms will require 20 x cleans per year, although the frequency is determined by the level of use.  It is also anticipated that the majority of cleans can be completed within 1 hour. 

    In the Pricing Document, Tenderers are asked for an Hourly Rate for a Cleaner.  This rate will be used for cleaning of the Guest Rooms when required.  LHP will contact the Contractor to determine the number of hours of cleaning required.  The standard of the cleaning is as detailed in the Specification for Sheltered Housing and the tasks will be confirmed by LHP, prior to an order being placed.

     

     

     

This can be found on your Cleaning Contract Consultation letter
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