If you experience problems with your heating or hot water there are a couple of simple checks you can do:
If you find that your heating fault has resolved itself before the engineer attends please telephone and cancel your repair request so we can send the engineer to another emergency.
Please be mindful that if you are reporting full heating or hot water failures when there is just a problem with an individual radiator, this will divert engineers away from tenants who may not have any heating or hot water such as elderly tenants and tenants with small children.
We need to prioritise our service and if you are found to have falsely exaggerated a fault to receive an urgent engineer visit, we may recharge you for the callout.
1. To prevent frozen pipes:
2. If your pipes are already frozen:
3. If you experience any leaking pipes:
4. If you are going away during a cold period for any length of time, please turn off the water and leave the heating on at low temperature.
5. If the mains water supply to your property is frozen we may not be able to assist you. You may need to contact your water supplier for further advice but please do not hesitate to call us if you need any advice or assistance.
Lincolnshire Housing Partnership Limited registered as a charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 with registered number: 7748. Registered Office: Westgate Park, Charlton Street, Grimsby, North East Lincolnshire DN31 1SQ