Tenant inspectors are tenants who visit various locations, checking the quality of the work that has been completed there. Occasionally the groups may be asked to carry out work to support the Customer Scrutiny Panel.
There are three groups of tenant inspectors:
Service Voices are made up of tenants who work with us to help improve service delivery, make sure services are customer focussed and develop and monitor Service Standards.
There are five Service Voices and they are:
You can only be a member of one of these groups at any one time and the level of your time required for any of these groups is about two hours every six weeks.
This group looks at how complaints are dealt with and make sure that any learning outcomes are put into practice.
Performance Monitors meet every six weeks.
Customer Scrutiny Panel
The Customer Scrutiny Panel investigates a service area by looking at performance, customer feedback, policies and procedures, publications and sector best practice and can commission specialist advice. The Panel then makes recommendations on how to improve service delivery. The Panel aims to submit four service review reports per year.
The panel meet regularly - often weekly or fortnightly - when they are working on a review, and complete research at home and in the office between scrutiny meetings.
If you cannot commit to regular meetings in office hours, you can apply to join our Associate Scrutiny Panel. Associate members work with the panel, attending the initial and final meeting of the review outside office hours, completing research at home and submitting it in time to form part of the evidence for the final report.
All Scrutiny Panel members receive a laptop, support with internet costs and regular training.
To help you get involved, we:
Our aim is to make sure that our meetings are accessible to anyone who would like to attend them so we try to make sure that venues are suitable for you including the use of hearing loops, ground floor rooms or lifts to upper floors.
We operate a rewards scheme to thank you for the time and effort you put in.
You will be awarded points based on the level and type of involvement which can be exchanged for gift vouchers. You will usually receive your vouchers in time for Christmas.
Lincolnshire Housing Partnership Limited registered as a charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 with registered number: 7748. Data Protection registration number: ZA345449 Registered Office: Westgate Park, Charlton Street, Grimsby, North East Lincolnshire, DN31 1SQ