Join us on our Digital Transformation Journey 30 November 2020 Have your say on digital services

In 2021, we will be making some exciting steps on our digital transformation journey and we want you to join us on the way.

What does this mean for you as a customer?

We will be working hard to streamline our services and take things online where possible, to make life easier for you. This means being able to access details about your tenancy and LHP account anywhere you have an internet connection, at any time and from any device.

We’re making these changes because we recognise that the world around us is changing and changing fast. We want to do whatever we can to make your life easier when it comes to paying your rent, reporting a repair and many other things.

What do LHP have mind?

We’re going to be overhauling our website to make it easier to navigate, more in line with our brand and to ensure it has everything on it you need as a customer, including being able to live chat to an operative and access any forms and documents you may need for your home.

In addition, you may remember that we told you about our 1Lincs Project – the combining of our two housing management systems. This is an important piece of work for us and one we are committed to providing to you, our customers.

This means no matter where you live, as an LHP customer, you will get the same service over the telephone, as well as being able to do much more things through our new customer portal and smartphone app.

How can customers get involved?

As a Customer First organisation, we are eager for you to be involved in our Digital Transformation Journey. We would love to hear from you – if you would like to be part of focus groups, testing opportunities or just to let us know your thoughts, just get in touch using the form below .

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