Customer Scrutiny Panel

There is a requirement by the Regulator of Social Housing for us to work with and provide support to our customers, by ensuring we thoroughly examine, or scrutinise, the service we offer. However, to us, it’s about much more than a regulatory requirement. Good customer scrutiny gives a platform for your voice to be heard and provides assurance to our Board that we are delivering services that customers want.
The Customer Scrutiny Panel is an independent panel, separate from LHP, made up of our customers. We work with the panel to help us see services from a different perspective.

They are trained LHP customers who offer their time to review our services. They review internal documents about a service, listen to the 'lived' experiences of residents and staff, and then, from a customer perspective, they will offer conclusions and recommendations for change.
A report containing those recommendations is then presented to our Board for consideration and if agreed, the recommendations will be implemented.

Our panel usually meet for two hours per fortnight online, plus the occasional meeting in person, so we’d estimate that being a panel member will take you around eight hours per month. You may be asked to do some research outside of meetings when it’s convenient for you.

Full training will be provided for all areas of scrutiny, including any training you may want for computer skills. We can teach you how to carry out scrutiny, so all we’re looking for is someone enthusiastic, creative and committed, and wants to help us make positive changes for our current and future customers.

We asked some of our current scrutiny panel members why they are involved, they said:

‘I’d retired from work and wanted to keep my brain active’

‘I was involved with another panel and I was asked to join scrutiny and really enjoyed it’

‘We get to have our say on how services are delivered’

‘We get to meet new people, learn new skills, and make a difference for customers’

If you are an LHP customer, then we would love to hear from you. We are regularly recruiting throughout the year, so please contact us using the link above, or email us at getinvolved@lincolnshirehp.com.