Meet Sarah who loves to help our customers buy a home

Sarah Smaller is our home ownership manager which means she’s the lady who helps our customers buy a home, guiding and supporting you through the process every step of the way.

Part of the housing family since 2005, Sarah has over 20 years’ experience in the housing sector.

Sarah credits moving house a lot as a child with her passion for getting people happily settled in their new home (and she sure knows how to pack a box or two!).

We thought we’d get the kettle on and have a quick chat about all things shared ownership.

With over 100 properties sold - why do you think our shared ownership scheme is so popular?

I’ve met lots of people who have been saving for years to get that initial deposit together and it can be a real struggle. Due to the lower deposits involved in purchasing a share of a property it means people can fulfil their home ownership dreams sooner.

Our customers are mainly first-time buyers but the scheme helps many people who for one reason or another cannot buy on the open market. This can be young people just starting out or those later in life who have had a change in circumstances and are now able to buy. Some people may need to sell their current property as they have reached a point in their lives where they can no longer get another mortgage and they want to use their equity to secure a home for the future. Other times it can be people who have been through a relationship breakdown and are starting again with limited funds.

I think the fact that shared ownership offers residents the chance to purchase further shares as and when they can is great – some people have staircased up to owning 100% of their property which is ultimately what customers start out wanting to achieve.

You clearly love your job, what makes it so special?

A lot of our customers thought they would never be able to afford to buy their own home so seeing their faces when they realise they can take that first step on the property ladder gives a huge amount of job satisfaction.

Seeing someone move into their new home and knowing you have helped them achieve that is a great feeling.

Follow Sarah on Twitter: @lincolnshire_ss


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